PRIVACY POLICY
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We understand that protecting your personal information is important. This
Privacy Policy sets out our commitment to protecting the privacy of personal
information provided to us, or otherwise collected by us, offline or online,
including through our services, website, and social media channels
(Services). In this Privacy Policy we, us or our means Threleaf.
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This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Personal information
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The types of personal information we may collect about you include:
• your name.
• your contact details, including email address, mailing address, street
address and/or telephone number.
• your age and/or date of birth.
• your credit card or payment details through our third-party payment
processor.
• your preferences and/or opinions.
• information you provide to us through customer surveys.
• details of products and services we have provided to you and/or that
you have enquired about, and our response to you.
• your browser session and geo-location data, device and network
information, statistics on page views and sessions, acquisition sources,
search queries and/or browsing behaviour.
• information about your access and use of our Services, including
through the use of Internet cookies, your communications with our
online Services, the type of browser you are using, the type of operating
system you are using and the domain name of your Internet service
provider.
• additional personal information that you provide to us, directly or
indirectly, through your use of our Services, associated applications,
associated social media platforms and/or accounts from which you
permit us to collect information; and
• any other personal information requested by us and/or provided by you
or a third party.
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We may collect these types of personal information directly from you or from
third parties.
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Collection and use of personal information
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We may collect, hold, use and disclose personal information for the following
purposes:
• to enable you to access and use our Services, associated applications
and associated social media platforms.
• to contact and communicate with you.
• for internal record keeping, administrative purposes, invoicing and
billing purposes.
• for analytics, market research and business development, including to
operate and improve our Services, associated applications and
associated social media platforms.
• to run promotions, competitions and/or offer additional benefits to you.
• for advertising and marketing, including to send you promotional
information about our products and services and information that we
consider may be of interest to you.
• to comply with our legal obligations and resolve any disputes that we
may have; and
• if you have applied for employment with us; to consider your
employment application.
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Disclosure of personal information to third parties
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We may disclose personal information to:
• third party service providers for the purpose of enabling them to provide
their services, including (without limitation) IT service providers, data
storage, webhosting and server providers, debt collectors, maintenance
or problem-solving providers, marketing or advertising providers,
professional advisors and payment systems operators.
• our employees, contractors and/or related entities.
• our existing or potential agents or business partners.
• sponsors or promoters of any promotions or competition we run.
• anyone to whom our business or assets (or any part of them) are, or
may (in good faith) be, transferred.
• credit reporting agencies, courts, tribunals and regulatory authorities, in
the event you fail to pay for goods or services we have provided to you.
• courts, tribunals, regulatory authorities and law enforcement officers, as
required by law, in connection with any actual or prospective legal
proceedings, or in order to establish, exercise or defend our legal rights.
• third parties, including agents or sub-contractors, who assist us in
providing information, products, services or direct marketing to you.
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This may include parties located, or that store data, outside of Australia;
and
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• third parties to collect and process data, such as Google Analytics. This
may include parties that store data outside of Australia.
Where the disclosure of your personal information is solely subject to
Australian privacy laws, you acknowledge that some third parties may not be
regulated by the Privacy Act and the Australian Privacy Principles in the
Privacy Act and if any such third party engages in any act or practice that
contravenes the Australian Privacy Principles, it would not be accountable
under the Privacy Act and you will not be able to seek redress under the
Privacy Act.
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How we treat personal information that is also sensitive information
Sensitive information is a sub-set of personal information that is given a
higher level of protection under the Australian Privacy Principles.
Sensitive information means information relating to your racial or ethnic
origin, political opinions, religion, trade union or other professional
associations or memberships, philosophical beliefs, sexual orientation, sexual
practices or sex life, criminal records, health information or biometric
information.
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We will not collect sensitive information about you without first obtaining your
consent.
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Provided you consent, your sensitive information may only be used and
disclosed for purposes directly relating to the primary purpose for which the
sensitive information was collected.
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Sensitive information may also be used or disclosed if required or authorised
by law.
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Our commitment to you
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Your personal information will:
• be processed lawfully, fairly and in a transparent manner by us.
• only be collected for the specific purposes we have identified in the
‘collection and use of personal information’ clause above and personal
information will not be further processed in a manner that is
incompatible with the purposes we have identified.
• be collected in a way that is adequate, relevant and limited to what is
necessary in relation to the purpose for which the personal information
is processed.
• be kept up to date, where it is possible and within our control to do so
(please let us know if you would like us to correct any of your personal
information).
• be kept in a form which permits us to identify you, but only for so long
as necessary for the purposes for which the personal information was
collected; and
• be processed securely and in a way that protects against unauthorised
or unlawful processing and against accidental loss, destruction or
damage.
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Your rights and controlling your personal information
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Your choice: Please read this Privacy Policy carefully. If you provide
personal information to us, you understand we will collect, hold, use and
disclose your personal information in accordance with this Privacy Policy. You
do not have to provide personal information to us, however, if you do not, it
may affect your use of our Services.
Information from third parties: If we receive personal information about you
from a third party, we will protect it as set out in this Privacy Policy. If you are
a third party providing personal information about somebody else, you
represent and warrant that you have such person’s consent to provide the
personal information to us.
Anonymity: Where practicable we will give you the option of not identifying
yourself or using a pseudonym in your dealings with us.
Restrict and unsubscribe: To object to processing for direct
marketing/unsubscribe from our email database or opt-out of communications
(including marketing communications), please contact us using the details
below or opt-out using the opt-out facilities provided in the communication.
Correction: If you believe that any information we hold about you is
inaccurate, out of date, incomplete, irrelevant or misleading, please contact
us using the details below. We will take reasonable steps to promptly correct
any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint, please contact us using the
details below and provide us with full details of the complaint. We will
promptly investigate your complaint and respond to you, in writing, setting out
the outcome of our investigation and the steps we will take in response to
your complaint. You also have the right to contact the relevant authority in the
country in which you are based.
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Storage and security
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We are committed to ensuring that the personal information we collect is
secure. In order to prevent unauthorised access or disclosure, we have put in
place suitable physical, electronic and managerial procedures, to safeguard
and secure personal information and protect it from misuse, interference, loss
and unauthorised access, modification and disclosure.
We cannot guarantee the security of any information that is transmitted to or
by us over the Internet. The transmission and exchange of information is
carried out at your own risk. Although we take measures to safeguard against
unauthorised disclosures of information, we cannot assure you that the
personal information we collect will not be disclosed in a manner that is
inconsistent with this Privacy Policy.
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Cookies and web beacons
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We may use cookies on our online Services from time to time. Cookies are
text files placed in your computer's browser to store your preferences.
Cookies, by themselves, do not tell us your email address or other personally
identifiable information. However, they do allow third parties, such as Google
and Facebook, to cause our advertisements to appear on your social media
and online media feeds as part of our retargeting campaigns. If and when you
choose to provide our online Services with personal information, this
information may be linked to the data stored in the cookie.
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You can block cookies by activating the setting on your browser that allows
you to refuse the setting of all or some cookies. However, if you use your
browser settings to block all cookies (including essential cookies) you may
not be able to access all or parts of our online Services.
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We may use web beacons on our online Services from time to time. Web
beacons (also known as Clear GIFs) are small pieces of code placed on a
web page to monitor the visitor’s behaviour and collect data about the visitor’s
viewing of a web page. For example, web beacons can be used to count the
users who visit a web page or to deliver a cookie to the browser of a visitor
viewing that page.
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We may use Google Analytics to collect and process data. To find out how
Google uses data when you use third party websites or applications, please
see www.google.com/policies/privacy/partners/ or any other URL Google may
use from time to time.
Links to other websites
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Our Services may contain links to other websites. We do not have any control
over those websites, and we are not responsible for the protection and
privacy of any personal information which you provide whilst visiting those
websites. Those websites are not governed by this Privacy Policy.
Amendments
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We may, at any time and at our discretion, vary this Privacy Policy. We will
notify you if we amend this Privacy Policy, by contacting you through the
contact details you have provided to us. Any amended Privacy Policy is
effective once we notify you of the change.
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For any questions or notices, please contact our Privacy Officer at:
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Threleaf
P.O Box 80
Scamander 7215
Tasmania
ABN 36252575240
Email: threleaf@gmail.com
Last update: June 23.
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RETURNS & REFUNDS
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If you have any concerns about your order please contact us:
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Standard Refund Policy
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We do not offer refunds for change of mind under our Standard Refund
Policy, however:
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If for any reason your good(s) are damaged upon receiving them, or they are
not the correct product(s) you ordered, we will exchange it with a replacement
product of the same value. Please take a photo and contact us within 10 days
of receiving the product(s), so we can arrange to exchange it with the correct
product(s). To make your claim please send us the following information:
• Name
• Product details
• Proof of purchase (including order number)
• Details of issue with product
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Please do not dispose of the item(s) until we have exchanged it. The benefits
provided to you under this policy are in addition to other rights and remedies
you may have under relevant laws relating to the products, such as the
Australian Consumer Law.
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Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.
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We will cover all transport costs involved in replacing and exchanging
incorrect or damaged good(s).
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We reserve the right to ask you to send us back the product(s) whether it is
damaged, or not the correct item/product before we issue a replacement or
exchange. To claim your out-of-pocket expenses for returning any product(s)
to us, please send any receipts for postage to the address listed below.
Threleaf provides this limited warranty.
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To make a claim please contact us on the details below:
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Phone: +61 458 190 027
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We will inform you were to send the product.
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SHIPPING
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SECTION 1A - AUSTRALIAN SHIPPING
We have a 1-2 business day handling time on processing and shipping all
orders, excluding weekends and public holidays (unless otherwise stated).
We ship Australian orders via Australia Post from our warehouses in
Tasmania.
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Threleaf has Standard (2-5 days) and Express (1-2 days) shipping options
(click the small arrow button to see express prices when choosing postage at
checkout).
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All Australian orders over $350 receive free shipping, which is automatically
calculated at checkout.
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If you have special delivery instructions you can sign up to a MyPost
Account with Australia Post and make changes to your deliveries.
Although great care is taken to ensure all deliveries get dispatched in the
allocated time period; in times of higher than normal order volume we hold
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the right to extend the 1-2 business day processing time.
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SECTION 2 - NO INTERNATIONAL SHIPPING AT PRESENT
SECTION 3 - PROBLEMS WITH YOUR ORDER?
Please contact us , so that we can resolve any issues with your order. We will
be back in contact with you within 24 hours.
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TERMS & CONDITIONS
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DISCLAIMER
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The information on this website is intended for general information only.
Nothing contained in this website is intended to be used as medical advice or
should be used to diagnose, treat, cure or alleviate a disease, ailment, defect
or injury. It is your responsibility to ensure that the products we provide are
suitable for your needs and use of our products should not be used as a
substitute for your own health professional's advice. Threleaf does not accept
any liability for any injury, loss or damage incurred by use of or reliance on
the information provided on this website.
You should consult a medical practitioner before using the products if you are
pregnant or have a medical condition, injury or impairment that may mean
use of our products could be detrimental to your health. For any concerns
relating to a suspected medical condition, please seek immediate advice from
a medical practitioner.
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OVERVIEW
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This website is operated by Threleaf. Throughout the site, the terms “we”,
“us” and “our” refer to Threleaf. Threleaf offers this website, including all
information, tools and services available from this site to you, the user,
conditioned upon your acceptance of all terms, conditions, policies and
notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our
“Service” and agree to be bound by the following terms and conditions
(“Terms of Service”, “Terms”), including those additional terms and conditions
and policies referenced herein and/or available by hyperlink. These Terms of
Service apply to all users of the site, including without limitation users who
are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our
website. By accessing or using any part of the site, you agree to be bound by
these Terms of Service. If you do not agree to all the terms and conditions of
this agreement, then you may not access the website or use any services. If
these Terms of Service are considered an offer, acceptance is expressly
limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be
subject to the Terms of Service. You can review the most current version of
the Terms of Service at any time on this page. We reserve the right to update,
change or replace any part of these Terms of Service by posting updates
and/or changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website
following the posting of any changes constitutes acceptance of those
changes.
Our store is hosted on WIX. They provide us with the online e-commerce
platform that allows us to sell our products and services to you.
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SECTION 1 - ONLINE STORE TERMS
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By agreeing to these Terms of Service, you represent that you are at least the
age of majority in your state or territory of residence, or that you are the age
of majority in your state or territory of residence and you have given us your
consent to allow any of your minor dependents to use this site. You may not
use our products for any illegal or unauthorized purpose.
You must not transmit any viruses or any code of a destructive nature.
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SECTION 2 - GENERAL CONDITIONS
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We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may
be transferred unencrypted and involve (a) transmissions over various
networks; and (b) changes to conform and adapt to technical requirements of
connecting networks or devices. Credit card information is always encrypted
during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion
of the Service, use of the Service, or access to the Service or any contact on
the website through which the service is provided, without express written
permission by us.
The headings used in this agreement are included for convenience only and
will not limit or otherwise affect these Terms.
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SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF
INFORMATION
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We are not responsible if information made available on this site is not
accurate, complete or current. The material on this site is provided for general
information only and should not be relied upon or used as the sole basis for
making decisions without consulting primary, more accurate, more complete
or more timely sources of information. Any reliance on the material on this
site is at your own risk.
This site may contain certain historical information. Historical information,
necessarily, is not current and is provided for your reference only. We reserve
the right to modify the contents of this site at any time, but we have no
obligation to update any information on our site. You agree that it is your
responsibility to monitor changes to our site.
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SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
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Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any
part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price
change, suspension or discontinuance of the Service.
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SECTION 5 - PRODUCTS OR SERVICES (if applicable)
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Certain products or services may be available exclusively online through the
website. These products or services may have limited quantities and are
subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours
and images of our products that appear at the store. We cannot guarantee
that your computer monitors display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products
or Services to any person, geographic region or jurisdiction. We may exercise
this right on a case-by-case basis. We reserve the right to limit the quantities
of any products or services that we offer. All descriptions of products or
product pricing are subject to change at any time without notice, at the sole
discretion of us. We reserve the right to discontinue any product at any time.
Any offer for any product or service made on this site is void where
prohibited.
We do not warrant that the quality of any products, services, information, or
other material purchased or obtained by you will meet your expectations, or
that any errors in the Service will be corrected.
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SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
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We reserve the right to refuse any order you place with us. We may, in our
sole discretion, limit or cancel quantities purchased per person, per
household or per order. These restrictions may include orders placed by or
under the same customer account, the same credit card, and/or orders that
use the same billing and/or shipping address. Or, if we find that a customer is
pretending to be a wholesale customer then we will cancel their order and
refund them the full amount. In the event that we make a change to or cancel
an order, we may attempt to notify you by contacting the e-mail and/or billing
address/phone number provided at the time the order was made
You agree to provide current, complete and accurate purchase and account
information for all purchases made at our store. You agree to promptly update
your account and other information, including your email address and credit
card numbers and expiration dates, so that we can complete your
transactions and contact you as needed.
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SECTION 7 - THIRD-PARTY LINKS
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Certain content, products and services available via our Service may include
materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not
affiliated with us. We are not responsible for examining or evaluating the
content or accuracy and we do not warrant and will not have any liability or
responsibility for any third-party materials or websites, or for any other
materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of
goods, services, resources, content, or any other transactions made in
connection with any third-party websites. Please review carefully the third-
partyies policies and practices and make sure you understand them before you
engage in any transaction. Complaints, claims, concerns, or questions
regarding third-party products should be directed to the third-party.
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SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
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If, at our request, you send certain specific submissions (for example contest
entries) or without a request from us you send creative ideas, suggestions,
proposals, plans, or other materials, whether online, by email, by postal mail,
or otherwise (collectively), you agree that we may, at any time,
without restriction, edit, copy, publish, distribute, translate and otherwise use
in any medium any comments that you forward to us. We are and shall be
under no obligation (1) to maintain any comments in confidence; (2) to pay
compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we
determine in our sole discretion are unlawful, offensive, threatening, libelous,
defamatory, pornographic, obscene or otherwise objectionable or violates any
party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party,
including copyright, trademark, privacy, personality or other personal or
proprietary right. You further agree that your comments will not contain
libelous or otherwise unlawful, abusive or obscene material, or contain any
computer virus or other malware that could in any way affect the operation of
the Service or any related website. You may not use a false e-mail address,
pretend to be someone other than yourself, or otherwise mislead us or third
parties as to the origin of any comments. You are solely responsible for any
comments you make and their accuracy. We take no responsibility and
assume no liability for any comments posted by you or any third-party.
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SECTION 9 - PERSONAL INFORMATION
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Your submission of personal information through the store is governed by our
Privacy Policy.
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SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
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Occasionally there may be information on our site or in the Service that
contains typographical errors, inaccuracies or omissions that may relate to
product descriptions, pricing, promotions, offers, product shipping charges,
transit times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel
orders if any information in the Service or on any related website is inaccurate
at any time without prior notice (including after you have submitted your
order).
We undertake no obligation to update, amend or clarify information in the
Service or on any related website, including without limitation, pricing
information, except as required by law. No specified update or refresh date
applied in the Service or on any related website, should be taken to indicate
that all information in the Service or on any related website has been modified
or updated.
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SECTION 11 - PROHIBITED USES
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In addition to other prohibitions as set forth in the Terms of Service, you are
prohibited from using the site or its content: (a) for any unlawful purpose; (b)
to solicit others to perform or participate in any unlawful acts; (c) to violate
any international, federal, provincial or state regulations, rules, laws, or local
ordinances; (d) to infringe upon or violate our intellectual property rights or the
intellectual property rights of others; (e) to harass, abuse, insult, harm,
defame, slander, disparage, intimidate, or discriminate based on gender,
sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f)
to submit false or misleading information; (g) to upload or transmit viruses or
any other type of malicious code that will or may be used in any way that will
affect the functionality or operation of the Service or of any related website,
other websites, or the Internet; (h) to collect or track the personal information
of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for
any obscene or immoral purpose; or (k) to interfere with or circumvent the
security features of the Service or any related website, other websites, or the
Internet. We reserve the right to terminate your use of the Service or any
related website for violating any of the prohibited uses.
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SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
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We do not guarantee, represent or warrant that your use of our service will be
uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the
service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite
periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your
sole risk. The service and all products and services delivered to you through
the service are (except as expressly stated by us) provided "as is"or "as available"
for your use, without any representation, warranties or conditions of any kind, either
express or implied, including all implied warranties or conditions of merchantability,
merchantable quality, fitness for a particular purpose, durability, title, and
non-infringement. In no case shall Threleaf, our directors, officers, employees, affiliates,
agents, contractors, interns, suppliers, service providers or licensors be liable for any
injury, loss, claim, or any direct, indirect, incidental, punitive, special, or
consequential damages of any kind, including, without limitation lost profits,
lost revenue, lost savings, loss of data, replacement costs, or any similar
damages, whether based in contract, tort (including negligence), strict liability
or otherwise, arising from your use of any of the service or any products
procured using the service, or for any other claim related in any way to your
use of the service or any product, including, but not limited to, any errors or
omissions in any content, or any loss or damage of any kind incurred as a
result of the use of the service or any content (or product) posted,
transmitted, or otherwise made available via the service, even if advised of
their possibility. Because some states or jurisdictions do not allow the
exclusion or the limitation of liability for consequential or incidental damages,
in such states or jurisdictions, our liability shall be limited to the maximum
extent permitted by law.
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SECTION 13 - INDEMNIFICATION
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You agree to indemnify, defend and hold Threleaf and our partners, officers,
directors, agents, contractors, licensors, service providers, subcontractors,
suppliers, interns and employees, harmless from any claim or demand,
including reasonable attorneys’ fees, made by any third-party due to or
arising out of your breach of these Terms of Service or the documents they
incorporate by reference, or your violation of any law or the rights of a third-
party.
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SECTION 14 - SEVERABILITY
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In the event that any provision of these Terms of Service is determined to be
unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of
any other remaining provisions.
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SECTION 15 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination
date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either
you or us. You may terminate these Terms of Service at any time by notifying
us that you no longer wish to use our Services, or when you cease using our
site.
If in our sole judgment you fail, or we suspect that you have failed, to comply
with any term or provision of these Terms of Service, we also may terminate
this agreement at any time without notice and you will remain liable for all
amounts due up to and including the date of termination and/or accordingly
may deny you access to our Services (or any part thereof).
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SECTION 16 - ENTIRE AGREEMENT
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The failure of us to exercise or enforce any right or provision of these Terms
of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on
this site or in respect to The Service constitutes the entire agreement and
understanding between you and us and govern your use of the Service,
superseding any prior or contemporaneous agreements, communications and
proposals, whether oral or written, between you and us (including, but not
limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be
construed against the drafting party.
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SECTION 17 - GOVERNING LAW
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These Terms of Service and any separate agreements whereby we provide
you Services shall be governed by and construed in accordance with the laws
of Victoria, Australia.
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SECTION 18 - CHANGES TO TERMS OF SERVICE
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You can review the most current version of the Terms of Service at any time
at this page.
We reserve the right, at our sole discretion, to update, change or replace any
part of these Terms of Service by posting updates and changes to our
website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service following the
posting of any changes to these Terms of Service constitutes acceptance of
those changes.
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REFUND POLICY
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Returns & Refund Policy
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If you have any concerns about your order please contact us:
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Standard Refund Policy
We do not offer refunds for change of mind under our Standard Refund
Policy, however:
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If for any reason your good(s) are damaged upon receiving them, or they are
not the correct product(s) you ordered, we will exchange it with a replacement
product of the same value. Please take a photo and contact us within 10 days
of receiving the product(s), so we can arrange to exchange it with the correct
product(s). To make your claim please send us the following information:
• Name
• Product details
• Proof of purchase (including order number)
• Details of issue with product
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Please do not dispose of the item(s) until we have exchanged it. The benefits
provided to you under this policy are in addition to other rights and remedies
you may have under relevant laws relating to the products, such as the
Australian Consumer Law.
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Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.
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We will cover all transport costs involved in replacing and exchanging
incorrect or damaged good(s).
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We reserve the right to ask you to send us back the product(s) whether it is
damaged, or not the correct item/product before we issue a replacement or
exchange. To claim your out-of-pocket expenses for returning any product(s)
to us, please send any receipts for postage to the address listed below.
Threleaf provides this limited warranty.
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To make a claim please contact us on the details below:
Phone: +61 458 190 027
We will inform you were to send the product.
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